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"The Recognition- Performance Link"

  • Wednesday, August 17, 2011
  • 5:30 PM - 8:00 PM
  • City of Miami Beach Auditorium - 1755 Meridian Avenue 3rd Floor training room, Miami Beach, FL 33139 ( Parking located in the garage behind the building - 3rd floor)

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The Recognition--Performance Link

 

Everyone likes to be recognized and appreciated. But how many supervisors and managers consider “appreciating others” part of their job description?   Managers and Supervisors today are doing more with less, as a result they are often too removed from their employees to notice when they have done exceptional work or to thank them for it.

 

Recognition and performance are closely linked. Managers can utilize recognition is that it has a low / no cost with measurable, positive impact on the job performance.  Ultimately, this will improve the level of service your customers receive.

 

Learn what you can do to improve both employee performance and customer service.

 

After the program you will be able to:

 

  • Define effective recognition and how it benefits managers/supervisors, employees and customers
  • Administer a reality check (is it an employer’s market?)
  • Review proven motivational strategies
  • Identify the “Recognition-Performance Link”
  • Discuss Kirkpatrick’s Four Levels of Evaluation in relation to measuring the impact of employee recognition
  • Explore some best practices in the area of informal recognition

Agenda:

5:30pm - Registration

6:00pm - Fusion Format Networking - Lite Bites and Drinks will be served

6:30pm - 7:45 pm - Program

7:45pm - 8:00pm - Q&A/Meeting Adjourned

 

Our Speaker:

 

Pamela Evans is a skilled training and human resources consultant with over 20 years of successful experience. Ms. Evans has held senior corporate training positions with Marriott Host International, Hilton Hotels, Holiday Inn World Wide, First Management Services and has developed service initiatives for clients like DoubleTree Guest Suites, Sheraton Hotels, GL Homes, Biotest Plasma Centers and Broward County Government.
 

Ms. Evans has been the lead presenter for the highly successful SUNsational Service program in Broward County in which over 20,000 employees and managers have been trained, with outstanding valuations. She was named to the YWCA/NYC Academy of Woman Achievers and is President Elect for the ASTD South Florida, Palm Beach County GIG which she helped form last year.

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