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Using Design Thinking to Create Learning Journeys That Get Results

  • Tuesday, April 12, 2022
  • 6:00 PM - 8:00 PM
  • Virtual - Zoom

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Using Design Thinking to Create Learning Journeys that Get Results 

Think of the last time you tried to learn something new: what made you stick with it OR why did you disengage?

Design thinking offers strategies to uncover learner insights and consider the learner’s perspective when crafting learning solutions. Those insights, in turn, help you create and implement learning solutions that get desired results.  

In this workshop, you'll hear powerful stories of design thinking at work. We’ll focus on four key design thinking principles you can apply to your training and development efforts. You will test drive several different tools to help you improve the impact of your solutions.

We’ll also give you tactics you can use to encourage a focus on the learning experience design rather than on course or event design. 

Learning Objectives

During this engaging session, we will:
  • Define design thinking and recognize its impact on the experiences we have.
  • Explain four design thinking principles that transfer to T&D and how they can impact the outcomes your learning solutions.
  • Practice using three useful tools borrowed from design thinking (empathy maps, experience, maps and journey maps).
  • Identify tactics for gaining buy-in for learning experience design.
Time | Section

6:00PM - 6:15PM  |  Chapter Announcements

6:15PM - 7:45PM  |  Presentation with engagement activities including breakout rooms

7:45PM - 8:00PM  |  Presentation Q&A and Meeting Close

Our Presenters: Sharon Boller and Laura Fletcher


Sharon Boller served as a president and CEO for 20+ years before selling her learning design business, Bottom-Line Performance to TiER1 Performance in 2019. She now serves as an affiliate consultant for TiER1 and also as the founder of the Small Things Great Giving Circle, an Indy-based philanthropy endeavor focused on championing racial equity.  She has 25+ years’ experience in the learning and development industry and writes and speaks extensively on the topics of design thinking, learning experience design, entrepreneurship, leadership development, and women in leadership.

She is the author of three books, all published by ATD Press. Her most recent book, Design Thinking in Training and Development: Creating Learning Journeys That Get Results, was co-authored with Laura Fletcher and released in June 2020.  Sharon earned her M.S. in Instructional Systems Technology from Indiana University.


Laura Fletcher is a Senior Program Manager at Salesforce where she manages leadership development programs and designs strategic change initiatives. Prior to joining Salesforce, she was the Manager of Instructional Design at Bottom-Line Performance, where she designed and developed award-winning learning solutions for over seven years.

Laura co-authored the book, “Design Thinking for Training and Development,” published by ATD Press in 2020. She is a graduate of DePauw University and earned her master’s degree from University of Illinois.




This event has been pre-approved by the ATD Certification Institute for continuing education credits towards professional development hours for initial eligibility and recertification of the Certified Professional in Talent Development (CPTD) and Associate Professional  in Talent Development (APTD) credentials for a maximum of one (1) credit point for  one (1) hour of instruction points.   

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