Customer Service--Can't Live With It and Can't Live Without it!
Meet with the author of ASTD's publication Ten Steps to Successful Customer Service. In a high tech world, we need a personal touch, a bit of kindness and compassion to sooth our spirits and motivate us to keep doing our best. Maxine Kamin gives an overview of how to do this with skills that can be reinforced or taught. It's a tough economy. Great customer service is more critical than ever, and it almost seems like a lost art. It isn't! Trainers, managers, and executives can learn tips to establish a positive culture, one in which people care about each other and their customers. Learn how to reconnect to your mission, define great service for your organization, form great relationships, build trust, use the law of attraction, solve problems, recover from mistakes gracefully, give yourself and your customers a break, keep it cool when things get hot, and be your own best customer.
Date & Time: Thursday, March 3, 2011
5:30-6:00 pm Networking and Dinner
6:00-7:15 pm Presentation
7:15-7:30 pm Evaluations
Student Center: Art Gallery
2600 North Military Trail
West Palm Beach, FL 33409-2911
About Our Presenter:
Maxine Kamin is the founder and president of TOUCH Consulting, Inc.: Training for Organizational Development, Unparalleled Customer Service, Communications, and Human Resources, headquartered in Plantation, Florida (www.touchconsulting.com). She is a consultant and facilitator, as well as the author of Customer Service Training, one of ASTD’s first “how to” books for trainers, and “Diversity Programs That Work,” an Info-Line publication which she co-authored with Cristina de Mello-e-Souza Wildermuth and Ron Collins. Some of her other training programs include Uncommon Courtesy which is used in thirty-six states, Special Guests for the Florida Panthers, and Eleven Home Runs for Leadership.
Ms. Kamin’s clients have included Fortune 500 companies, colleges, universities, city, county, and state governments; entertainment organizations, and small businesses.
For the past seven years, she has also held an internal position as the Director of Professional Development for ChildNet.
Before founding her company, Ms. Kamin was a faculty member at the University of Massachusetts, director of staff and program development and acting dean of instruction at Miami-Dade College, and manager of instruction and evaluation at American Express. She holds a Masters Degree in Education and has completed all coursework for a Ph.D. in Educational Administration at the University of Florida. She has been an instructor in leadership and organizational development at Florida Atlantic University and the University of Phoenix.
Ms. Kamin operates with the premise that the personal touch in business--respecting and appreciating associates and customers--is the key to success. Her programs are designed to give practical application to these principles.
5:30 p.m. – 6:00 p.m. Registration, networking, and dinner
6:00 p.m. – 7:30 p.m. Presentation
Dinner will be served.
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